Reach Out to EasyHangHook
At EasyHangHook.com, your satisfaction is our highest priority. We would like to extend our sincere gratitude for choosing our Artisan Cast Iron & Heavy-Duty Decorative Hardware to enhance your home. We believe that exceptional products deserve exceptional support, and our team is dedicated to providing you with a seamless experience from the moment you browse our collection to the successful installation of your new hardware.
Whether you need detailed specifications on product dimensions, advice on weight capacity for our heavy-duty brackets, or assistance with tracking your latest order, our experts are ready to assist. We also highly value your voice—if you have suggestions on how we can improve our collection or service, please do not hesitate to share them with us.
Expedite Your Request
To ensure we can provide the fastest possible assistance, we kindly ask that if your inquiry is regarding an existing purchase, you include your Order Number in the subject line or the body of your message. This allows our dedicated support team to instantly locate your details and provide a resolution without unnecessary delays.
Direct Communication Channels
For your convenience and to satisfy our commitment to full transparency, we provide multiple ways to get in touch with us. Our official contact details are as follows:
- Email Support: [email protected] (We aim to respond to all inquiries within 12 to 24 hours during business days).
- Phone Support: +1 (361) 297 5564 (Available for direct assistance during our operating hours).
- Address: 1175E COUNTY ROAD 2328 RIVIERA, TX 78379 (Please note that this is our primary operations address).
Operational Hours
Our team operates during standard business hours in the Central Time Zone to ensure consistent service:
- Monday – Friday: 9:00 AM – 6:00 PM (Central Standard Time – CST).
- Daylight Saving Time: During the summer months, we operate on Central Daylight Time (CDT, GMT-5).
- Weekends & Holidays: Our office is closed on Saturdays and Sundays, as well as on all major U.S. Federal and Public Holidays. Inquiries sent during these times will be prioritized on the following business day.
Important: Notice on Returns & Exchanges
To maintain the integrity of our inventory and ensure the safety of our heavy-duty items, we have implemented a strict returns protocol. Please do not mail any items back to the return address listed on your shipping label without prior authorization.
Because our cast iron products are heavy and require specific protective packaging to avoid damage during transit, you must first contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) and detailed shipping instructions. Packages sent without an RMA will not be accepted and may result in the forfeiture of your refund. For more details, please review our full Refund Policy at the bottom of our site.
Send Us a Message
If you prefer, you can use the secure contact form below to send us a message directly. Simply fill in your details and your specific request, and a member of our specialist team will get back to you as quickly as possible.
- Store Name: EasyHangHook
- Address: 1175E COUNTY ROAD 2328 RIVIERA, TX 78379
- Phone: +1 (361) 297 5564
- Email: [email protected]
- Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Standard Time – CST). During Daylight Saving Time, Central Daylight Time (CDT, GMT-5) applies.